TITLE of GOODS passes to purchaser and our responsibility ceases when shipment is accepted by any carrier from one of our Distribution Centers. All products are shipped by UPS Ground, common carrier, freight pre-paid dock to dock, unless specified on your purchase order.

Upon Receiving your Shipment

Upon receiving your shipment and before signing for it, count the cartons to insure all products have been received and visually inspect all packages for signs of damage in transit. Should there be sign of possible damage, note all findings on the driver's Bill of Lading (BoL), Keep your copy of the paperwork. If damage is discovered, either visibly on the carton or concealed, retain all product and packaging for inspection by the freight carrier. Make sure to take pictures of the damages for the claim. Contact the Cubicle Landscapes immediately, no more than 24 hours, from date of delivery to make a report and submit a claim. Cubicle Landscapes will not cover concealed damages reported after five (5) business days after products are received.

Do not reject the freight as this will result in a redilevery charge that the customer will be responsible for.


Shipment Examples


Shipping Delays

Cubicle Landscapes makes every effort to deliver purchased goods in a timely manner. However, there are certain conditions that are out of our control that may delay receiving of goods. These conditions include but are not limited to:

  • Natural Disasters (Hurricanes, Floods, Earthquakes, etc.)
  • Strikes
  • Protests
  • Carrier Delays
  • Holidays