SHIPPING & HANDLING:
All terms are FOB from point of origin. Cubicle Landscapes will initiate all prepaid freight claims if we are the shipper. Any visual shortages or damages MUST be noted in writing at TIME OF DELIVERY on the bill of lading. LTL carriers will not accept verbal information that differs from signed bill of lading.
Damages must be reported and filed by Cubicle Landscapes within 5 days after the receipt of goods and shortages must be noted immediately upon receipt. We require pictures of any damages whether is be a concealed damage or a freight damage. If reported after the fifth day it will be up to the sole discretion of Cubicle Landscapes to repair or replace product at no charge. We cannot accept damage reports after this time. All orders shipped to APO/FPO locations will incur an additional handling charge.
CUSTOMER PICK UP:
All orders need to be inspected and signed for at the time of pick up. No claims regarding damages or shortages will be accepted.
REFUSING DELIVERY or CANCELLATION of Freight:
Refusing delivery or any cancelation in LTL carrier will result in a return freight fee, with the exception of damages. Cubicle Landscapes must be notified within 24 of refusal.